Terms of service

Terms of Service & Sale

Last updated: 3 October 2026

These Terms of Service & Sale apply to your use of the Healthie Wholesalers website and to orders placed through our online store, unless separate written terms have been agreed with you.

Healthie Wholesalers is operated by:

TND Ventures Pty Ltd trading as Healthie Wholesalers
ABN 37 693 658 061

By using our website or placing an order with us, you agree to these terms together with any policies referred to in them.

1. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or any other applicable law.

Where the Australian Consumer Law applies, our goods come with consumer guarantees that apply automatically.

Our Refund, Return & Exchange Policy operates in addition to those rights.

2. Who we supply

Healthie Wholesalers supplies both:

household and retail customers;
cafes, bakeries, restaurants and food-service businesses;
health-food and grocery retailers;
manufacturers and processors;
resellers; and
other commercial and wholesale customers.

Some commercial customers may have separate agreed pricing, credit, minimum-order, freight or account terms.

Where separate written terms have been agreed with you, those terms apply together with these Terms of Service & Sale and prevail to the extent of any inconsistency.

3. Product information

We take reasonable care to keep product information accurate and useful.

Product information may include:

product names;
ingredients;
nutritional information;
allergen information;
country of origin;
pack sizes;
organic or certification status;
photographs;
availability; and
pricing.

Food products can vary between crops, batches and suppliers, and packaging or specifications may change from time to time.

If a particular specification is important to your purchase — including for manufacturing, repacking, labelling, allergen management, certification, resale or regulatory purposes — please contact us before ordering so we can confirm the latest information available to us.

Customers should also review the information on the product packaging supplied with the goods.

4. Health and nutritional information

Information on our website about food, ingredients, nutrition or typical uses is provided as general product information.

It is not intended to be medical advice and should not be relied on to diagnose, treat, cure or prevent any medical condition.

If you have a medical condition, food allergy, dietary concern or other health-related requirement, seek appropriate professional advice before using a product where necessary.

5. Allergens

We take allergen information seriously and aim to provide accurate product information based on the information available to us.

Some products are packed or handled in environments where other allergens may also be present.

If you have a serious allergy or require a product to meet a particular allergen specification, please contact us before ordering so we can provide the current information available for that product.

Nothing in this section limits any obligation imposed on us by law.

6. Prices and GST

Unless stated otherwise:

prices are in Australian dollars;
GST is included where applicable; and
freight is additional unless expressly stated otherwise.

Prices may change from time to time before an order is accepted.

If there is an obvious pricing, system or data-entry error, we may contact you before fulfilment and give you the option to:

proceed at the correct price; or
cancel the affected item or order for a refund.

We will not rely on a pricing-error clause in a way that removes rights you have under applicable law.

7. Orders and acceptance

Submitting an order through our website is an offer to purchase the goods shown in your order.

An order is accepted when we confirm acceptance or commence fulfilment, subject to:

payment being received or approved;
stock availability;
delivery being available to the nominated address;
any reasonable fraud or security checks; and
any legal restrictions.

We may decline or cancel an order before fulfilment for a genuine reason, including:

stock unavailability;
an obvious pricing or system error;
suspected fraud or misuse;
inability to deliver to the address supplied;
legal or regulatory restrictions; or
an error that prevents us supplying what was ordered.

If we cancel a paid order or item before supply, we will refund the amount paid for the affected goods.

We will not substitute a materially different product without your agreement.

8. Availability and stock

Stock levels can change quickly.

An item appearing online does not guarantee that it will remain available until your order is processed.

If an item becomes unavailable after you order, we will contact you where practicable and may offer:

a refund;
a later supply date;
a suitable alternative, if you agree to it; or
another reasonable solution.

9. Payment

Payment must be made using a payment option offered at checkout or under any separately approved account or credit arrangement.

If a payment:

fails;
is dishonoured;
is reversed; or
is subject to a valid chargeback,

we may pause fulfilment or seek payment of amounts properly owing.

10. Shipping and delivery

Our Shipping & Delivery Policy forms part of these terms.

Delivery estimates are estimates unless we expressly agree otherwise.

Please provide:

a complete and accurate delivery address;
any required delivery instructions; and
a suitable location for authority-to-leave deliveries where applicable.

Additional freight costs caused by incorrect delivery information may be charged where reasonable and permitted by law.

11. Click & Collect

Where Click & Collect is available, please wait until we confirm that your order is ready before attending the warehouse.

Healthie Wholesalers is not a walk-in retail store, so customers should place an order before collection unless another arrangement has been made.

12. Returns, refunds and exchanges

Our Refund, Return & Exchange Policy forms part of these terms.

That policy explains:

faulty, damaged or incorrect goods;
missing items;
change-of-mind requests;
incorrectly ordered goods;
order cancellations; and
delivery-related issues.

Change-of-mind conditions are separate from any rights available under the Australian Consumer Law.

Businesses cannot use store terms to remove statutory consumer-guarantee rights. ACCC

13. Commercial and wholesale customers

Commercial customers are responsible for determining whether a product is suitable for their intended use, including where goods will be:

manufactured into another product;
processed or repacked;
labelled or relabelled;
sold to another business or consumer; or
used subject to industry-specific regulatory requirements.

Where requested and available, we may provide product specifications, certificates or supplier information relevant to the product.

Customers should ensure they are using the current version of any specification or document before relying on it.

Nothing in this section excludes any obligation or liability that cannot lawfully be excluded.

14. Minimum orders and commercial arrangements

Some delivery areas, account arrangements, commercial pricing or wholesale services may have:

minimum order values;
order cut-off times;
nominated delivery days;
freight charges;
pallet requirements;
payment terms; or
other agreed commercial conditions.

Any such conditions will be disclosed or agreed with the relevant customer.

15. Promotions and discount codes

Promotions may be subject to conditions including:

start and end dates;
minimum spend;
eligible products;
usage limits; and
customer eligibility.

Unless stated otherwise, discount codes cannot be exchanged for cash and may not be combined with another discount.

Promotional conditions do not remove any rights you have under applicable law.

16. Customer accounts

You are responsible for:

providing accurate account information;
keeping login credentials secure; and
notifying us if you believe your account has been compromised.

You must not use another person's account without permission.

17. Acceptable website use

You must not use our website to:

engage in unlawful activity;
attempt unauthorised access;
interfere with the security or operation of the site;
introduce malicious software;
impersonate another person;
submit deliberately false or misleading information; or
use automated systems in a way that materially disrupts the website or our operations.

We may restrict access where reasonably necessary to protect customers, the website, our systems or our business.

18. Intellectual property

Unless otherwise stated, Healthie Wholesalers or its licensors own the intellectual property in content created for the website, including:

branding;
written content;
product photography;
graphics; and
website material.

You may view and use the website for normal personal or business purchasing purposes.

You must not reproduce or commercially exploit protected material without permission where permission is required by law.

19. Customer reviews and submissions

If you submit a review, photograph, testimonial or other content to us, you confirm that:

you have the right to submit it;
it is not knowingly false, defamatory or unlawful; and
it does not infringe another person's rights.

Where you submit content for publication or marketing use, you grant us a non-exclusive licence to use that content for the purpose for which it was submitted, subject to applicable privacy and consumer laws.

We may remove content that is unlawful, misleading, abusive, fraudulent or unrelated to the relevant product or service.

20. Third-party services

Our website and business may use third-party providers, including:

Shopify;
payment providers;
banks;
freight providers;
analytics providers; and
other technology services.

Those providers may have their own terms and privacy practices.

We remain responsible for our own obligations and do not seek to exclude responsibility that the law does not permit us to exclude.

21. Website availability

We aim to keep our website available and accurate, but temporary outages, maintenance, technical faults or third-party service interruptions may occur.

We may modify or discontinue website features where reasonably necessary.

Where a change affects an order we have already accepted, we will continue to honour that order or otherwise deal with the matter in accordance with applicable law.

22. Liability

To the maximum extent permitted by law:

each party is responsible for loss or damage to the extent it is caused by that party's breach, negligence or unlawful conduct; and
any limitation of liability applies only to the extent it is fair, reasonable and legally enforceable in the circumstances.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

This approach is intentionally narrower than the old blanket exclusion clauses, which is important because Australian law protects consumers and qualifying small businesses from unfair terms in standard-form contracts. ACCC

23. Events outside reasonable control

Neither party will be responsible for a delay caused by an event genuinely outside that party's reasonable control to the extent the delay could not reasonably have been avoided.

This may include:

natural disasters;
severe weather;
industrial action;
major transport disruption;
government restrictions; or
widespread infrastructure failure.

We will take reasonable steps to minimise the effect of the disruption and communicate material impacts where practicable.

Nothing in this clause removes rights that cannot lawfully be excluded.

24. Privacy

Our collection and handling of personal information is governed by our Privacy Policy.

25. Changes to these terms

We may update these terms from time to time for future use of our website and future orders.

A change will not retrospectively alter an order we have already accepted unless:

you agree to the change; or
the change is required by law.

The current version will be published on our website with its effective date.

26. Severability

If a provision of these terms is found to be invalid or unenforceable, that provision will be treated as modified or removed only to the extent necessary.

The remaining provisions continue to apply.

27. Governing law

These terms are governed by the laws applying in Queensland, Australia.

Nothing in this clause prevents a customer from relying on rights available under applicable consumer law or using a court, tribunal or other forum they are legally entitled to use.

28. Contact us