Privacy Policy

Last updated: 11 November 2026

Healthie Wholesalers is operated by TND Ventures Pty Ltd trading as Healthie Wholesalers, ABN 37 693 658 061.

We respect your privacy and aim to handle personal information responsibly, transparently and securely.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, purchase from us, communicate with us or otherwise interact with Healthie Wholesalers.

Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) apply to us, we handle personal information in accordance with those requirements. We also aim to follow the APPs as good privacy practice more broadly.

Personal information we collect

Depending on how you interact with us, we may collect information including:

• your name;
• business or trading name;
• email address;
• telephone number;
• billing and delivery addresses;
• account and login information;
• order and purchase history;
• customer-service enquiries, complaints and correspondence;
• delivery instructions;
• payment and transaction information;
• marketing preferences and consent records;
• information you provide when requesting quotes, commercial pricing or product information; and
• information reasonably required to investigate returns, damaged goods, missing items or other order issues.

Payment card transactions are processed through payment providers and ecommerce systems. Healthie Wholesalers generally does not need to receive or store your complete payment-card number.

Website, device and usage information

When you use our website, we and our technology providers may automatically collect information such as:

• IP address;
• browser and device type;
• operating system;
• approximate location derived from technical information;
• pages and products viewed;
• dates and times of visits;
• referring websites or search terms;
• interactions with our website;
• cart and checkout activity;
• advertising and campaign information; and
• cookie or similar technology identifiers.

We use this information to operate the website, maintain security, understand how customers use our store and improve our services and marketing.

How we collect personal information

We may collect personal information:

• directly from you when you place an order;
• when you create or use an account;
• when you contact us by phone, email, website form or other communication channel;
• when you request product information, a quote or commercial supply;
• when you subscribe to marketing;
• when you participate in a promotion or provide feedback;
• automatically when you use our website; and
• from service providers that assist us with ecommerce, payments, freight, fraud prevention, analytics, advertising and business operations.

We generally seek to collect personal information directly from you where it is reasonable and practical to do so.

Why we use personal information

We may use personal information to:

• process and fulfil orders;
• arrange delivery or collection;
• process payments and refunds;
• provide invoices, receipts and order confirmations;
• manage customer and trade accounts;
• respond to enquiries and provide customer support;
• provide product, specification and commercial information;
• investigate returns, shortages, damaged goods or delivery issues;
• communicate about orders, stock availability and delivery;
• detect and prevent fraud or misuse;
• maintain the security and operation of our website and systems;
• improve our products, website, customer experience and business operations;
• analyse sales, website use and marketing performance;
• administer promotions and discounts;
• comply with legal, tax, accounting and regulatory obligations; and
• send marketing communications where permitted by law.

Cookies and similar technologies

Our website and service providers may use cookies, pixels and similar technologies.

These may be used to:

• keep the website functioning;
• remember preferences;
• maintain shopping-cart and checkout functionality;
• understand website performance;
• measure traffic and sales;
• understand the effectiveness of advertising;
• prevent fraud; and
• help deliver advertising that may be more relevant to customers.

You can manage cookies through your browser and, where provided, through website privacy or cookie controls. Disabling some technologies may affect how parts of the website function.

Analytics and advertising

We may use services provided by companies such as Shopify and Google to operate our ecommerce store, analyse website activity and measure or deliver advertising.

These providers may receive information about your use of our website in accordance with their own privacy policies and the settings we use.

We use analytics and advertising information to understand how customers find and use Healthie Wholesalers, measure marketing performance and improve our products and services.

Automated systems and fraud prevention

Our ecommerce, payment and technology providers may use automated systems to help identify suspicious transactions, fraud, security risks or unusual account activity.

Automated indicators may assist our staff in reviewing an order or transaction. Where appropriate, decisions about an order may also involve human review.

We will update this policy if we use personal information in automated decision-making in circumstances that require additional disclosure under applicable privacy law.

Who we may disclose personal information to

We may disclose personal information where reasonably necessary to organisations that help us operate our business, including:

• Shopify and ecommerce service providers;
• payment processors and financial institutions;
• Australia Post, Aramex, Direct Freight and other freight or logistics providers;
• IT, hosting, cybersecurity and cloud service providers;
• analytics and advertising providers;
• email, communications and customer-service providers;
• accountants, insurers, lawyers and other professional advisers;
• government agencies, regulators or law-enforcement bodies where required or authorised by law; and
• other service providers where reasonably necessary to fulfil your order or provide our services.

We do not disclose personal information simply because another organisation would like to market to you.

Overseas processing and disclosure

Some of the technology and service providers we use operate internationally.

As a result, personal information may be stored, processed or accessed outside Australia, including in the United States, Canada and other countries in which our service providers operate or maintain infrastructure.

The locations used by technology providers can change over time.

Where Australian privacy law requires us to take particular steps in relation to overseas disclosure, we will take reasonable steps to meet those obligations.

You may contact us if you would like further information about the overseas providers relevant to your information.

Shopify Network Intelligence and Shopify privacy choices

We use Shopify to operate our online store. Shopify Network Intelligence is enabled for our store, which allows Shopify to use certain customer and device data together with data from other Shopify merchants to provide enhanced services such as improved personalization, store performance, fraud protection and advertising-related features.

Where consent is required, Shopify and Healthie Wholesalers will respect choices made through our cookie or privacy controls. Customers may also exercise privacy rights directly with Shopify, including choices relating to targeted advertising and Shopify's use of personal data, through the Shopify privacy portal. More information about Shopify's handling of consumer personal data is available in the Shopify Consumer Privacy Policy.

Direct marketing

We may send marketing communications where we have your consent or where otherwise permitted by Australian law.

Marketing communications will identify the sender and provide a way to unsubscribe.

You can withdraw your consent or unsubscribe at any time by:

• using the unsubscribe link in a marketing email;
• following the opt-out instructions in a message; or
• contacting us at hello@healthiewholesalers.com.au.

We will process unsubscribe requests in accordance with applicable law.

Australian spam rules generally require commercial electronic messages to have consent, identify the sender and provide an easy unsubscribe mechanism. Unsubscribe requests generally must be actioned within 5 working days. ACMA

Transactional communications about an existing order, payment, delivery or service issue may still be sent where necessary even if you have opted out of marketing.

Access to your personal information

You may ask us for access to personal information we hold about you.

We may need to verify your identity before providing access.

In some circumstances, Australian law permits or requires us to refuse access. If that happens, we will explain the reason where we are legally permitted to do so.

Correction of personal information

If you believe personal information we hold about you is inaccurate, incomplete, out of date, irrelevant or misleading, please contact us.

We will take reasonable steps to correct information where appropriate.

Security

We take reasonable steps to protect personal information from:

• misuse;
• interference;
• loss;
• unauthorised access;
• unauthorised modification; and
• unauthorised disclosure.

We use ecommerce, payment and technology providers with security measures appropriate to their services.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

Retention of information

We retain personal information only for as long as reasonably required for the purposes for which it was collected or where retention is required for legitimate business, accounting, taxation, legal, regulatory, fraud-prevention or dispute-resolution purposes.

When information is no longer reasonably required, we will take reasonable steps to delete, destroy or de-identify it where required and practicable.

Privacy complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.

Please provide enough information for us to understand and investigate your concern.

We will consider privacy complaints and aim to respond within a reasonable period.

If the Privacy Act applies to us and you are not satisfied with our response, you may be entitled to complain to the Office of the Australian Information Commissioner (OAIC).

OAIC states that entities covered by the APPs need procedures for dealing with privacy inquiries and complaints as part of open and transparent privacy management. OAIC

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in:

• our business;
• our technology and service providers;
• our information-handling practices; or
• applicable laws and regulations.

The latest version will be published on our website with the date it was last updated.

Contact us

TND Ventures Pty Ltd trading as Healthie Wholesalers
ABN 37 693 658 061

Email: hello@healthiewholesalers.com.au
Phone: 07 5576 5824
Address: Unit 4, 31 Township Drive, Burleigh Heads QLD 4220