Shipping policy

Shipping & Delivery Policy

Last updated: 3 October 2026

Healthie Wholesalers is operated by TND Ventures Pty Ltd trading as Healthie Wholesalers, ABN 37 693 658 061.

We aim to make delivery options, freight charges and delivery expectations as clear as possible before you place your order.

Carriers

We currently use:

  • Australia Post
  • Aramex
  • Direct Freight

We may also use another suitable freight or logistics provider where required for larger, palletised or specialist consignments.

The carrier offered at checkout will depend on factors such as:

  • delivery location;
  • parcel size;
  • parcel weight;
  • the products ordered; and
  • available carrier services.

Shipping charges

Shipping charges are calculated at checkout where an online freight rate is available.

All prices are in Australian dollars and include GST where applicable.

For:

  • pallet quantities;
  • unusually large or heavy orders;
  • commercial freight;
  • remote destinations; or
  • orders that cannot be accurately rated online,

please contact us before ordering so we can provide a suitable freight option or quotation.

Order processing and dispatch

Orders are processed on business days.

We aim to dispatch orders as soon as reasonably practicable, subject to:

  • stock availability;
  • payment clearance;
  • order volume;
  • product handling requirements; and
  • carrier collection schedules.

If an item is unavailable or we become aware of a material delay affecting your order, we will contact you where reasonably practicable.

Any delivery timeframe shown by a carrier or at checkout is an estimate, not a guaranteed delivery date unless we expressly state otherwise.

Express shipping

Where an Express service is offered, Express refers to the carrier service after your order has been dispatched.

Selecting Express Shipping does not automatically move an order ahead of other orders in our warehouse picking and packing queue unless we expressly agree otherwise.

Click & Collect

Click & Collect is available from our Burleigh Heads warehouse where it is offered at checkout.

Please:

  1. place your order online;
  2. select Pick up at checkout; and
  3. wait until we confirm that your order is ready before attending the warehouse.

Healthie Wholesalers is not a walk-in retail store, so orders should be placed before collection unless another arrangement has been made with our team.

PO Boxes and Parcel Lockers

Aramex and Direct Freight do not deliver to PO Boxes or Parcel Lockers.

If your delivery address is a PO Box or Parcel Locker, please select an Australia Post service where available.

If a carrier is selected that cannot deliver to the address provided, we may contact you to arrange an alternative service and any applicable additional freight charge.

Delivery days

Carrier deliveries generally occur on business days.

Actual delivery days and times are controlled by the freight provider and may vary depending on:

  • destination;
  • carrier network;
  • public holidays;
  • weather;
  • peak periods; and
  • other operational circumstances.

Delivery address

Please make sure the delivery address entered when ordering is complete and accurate.

If an order must be:

  • redirected;
  • returned to us; or
  • sent again

because an incorrect or incomplete address or delivery instruction was provided by the customer, we may charge reasonable additional freight costs to the extent permitted by law.

Authority to leave

Where you authorise a carrier to leave an order without obtaining a signature, please nominate a location that is:

  • secure;
  • shaded;
  • protected from weather; and
  • appropriate for food products.

Once the carrier has delivered the goods in accordance with your authority-to-leave instructions, theft, loss or deterioration caused by conditions after delivery may be your responsibility, subject to applicable law.

If you require a signature, select or request a signature service where available.

Heat-sensitive and storage-sensitive products

Some food products can be affected by:

  • heat;
  • moisture;
  • sunlight; or
  • prolonged exposure after delivery.

Examples may include chocolate and other temperature-sensitive food products.

Please collect, unpack and store your order promptly after delivery and follow any storage instructions supplied with the goods.

If you are concerned about sending a temperature-sensitive product to your location, please contact us before ordering.

Lost, damaged or incorrect deliveries

If your order:

  • does not arrive;
  • arrives damaged;
  • has been mishandled in transit; or
  • contains an issue relating to delivery,

please contact us promptly at hello@healthiewholesalers.com.au.

We may ask you to provide:

  • your order number;
  • photographs of the goods;
  • photographs of the outer packaging;
  • shipping labels; and
  • other information reasonably required to investigate the matter.

We will work with you and the carrier to investigate the issue.

The fact that we use a third-party freight provider does not remove any rights or remedies that cannot lawfully be excluded under Australian law. ACCC guidance confirms businesses cannot simply disclaim responsibility where consumer guarantees apply. ACCC

Carrier delays

Freight networks can experience delays due to circumstances such as:

  • severe weather;
  • natural disasters;
  • road closures;
  • industrial action;
  • peak trading periods;
  • carrier disruptions; or
  • other circumstances outside our reasonable control.

Where reasonably practicable, we will assist with tracking and carrier enquiries.

A carrier delay does not automatically mean Healthie Wholesalers has breached its obligations, but nothing in this policy excludes rights that cannot lawfully be excluded.

Commercial and pallet deliveries

Larger commercial or palletised orders may require:

  • a freight quotation;
  • a suitable unloading area;
  • forklift access;
  • tail-lift service;
  • loading-dock access; or
  • other delivery arrangements.

Please tell us about any site restrictions before dispatch so we can select a suitable freight service.

Additional carrier charges caused by undisclosed site restrictions, failed delivery attempts or customer-requested changes may be passed on where reasonable and lawful.

Local account deliveries

Some approved account customers may have separate agreed arrangements such as:

  • scheduled delivery days;
  • order cut-off times;
  • minimum order values; or
  • other freight arrangements.

Where a separate delivery arrangement has been agreed with you, that arrangement applies in addition to this policy.

Australian Consumer Law

Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Our separate Refund, Return & Exchange Policy explains what to do if goods are faulty, damaged, incorrectly supplied or missing.

Contact us

TND Ventures Pty Ltd trading as Healthie Wholesalers
ABN 37 693 658 061

Email: hello@healthiewholesalers.com.au
Phone: 07 5576 5824
Address: Unit 4, 31 Township Drive, Burleigh Heads QLD 4220