Shipping & Delivery
Shipping & Delivery Policy
Last updated: 3 October 2026
We aim to make delivery costs and expectations clear before you order. Shipping options and charges shown at checkout are based on the products in your cart, their size and weight, your delivery address and the available carrier services.
Carriers
We currently use Australia Post, Aramex and Direct Freight, and may use other suitable freight providers where required for larger or specialist consignments.
Order processing and dispatch
Orders are processed on business days and are dispatched as soon as reasonably practicable, subject to stock availability, order volume, payment clearance and any special handling requirements. If an item is unavailable or a material delay is expected, we will contact you where practicable.
An estimated delivery time shown by a carrier or at checkout relates primarily to carrier transit after dispatch. It is not a guarantee of same-day dispatch from our warehouse.
Express shipping
Express shipping provides a faster carrier service after the order has been dispatched. Selecting an express service does not automatically move an order ahead of other orders in our warehouse picking and packing queue unless we expressly agree otherwise.
Shipping charges
Shipping charges are calculated at checkout where an online rate is available. All prices are in Australian dollars and include GST where applicable.
For pallet quantities, large commercial orders or destinations that cannot be accurately rated online, please contact us for a freight quotation before ordering.
Click & Collect
Click & Collect is available from our Burleigh Heads warehouse where offered at checkout. Please wait until you receive confirmation that your order is ready before attending for collection.
PO Boxes and Parcel Lockers
Aramex and Direct Freight do not deliver to PO Boxes or Parcel Lockers. Please choose an Australia Post service where available for those addresses.
Delivery addresses and instructions
Please check your delivery address carefully. If an order must be redirected or re-delivered because the address or instructions supplied were incorrect or incomplete, reasonable additional freight costs may be charged to you to the extent permitted by law.
If you authorise the carrier to leave goods without a signature, choose a secure, shaded and weather-protected location. Once delivery has been completed in accordance with your authority-to-leave instructions, loss, theft or deterioration caused by conditions after delivery may be your responsibility, subject to applicable law.
Heat-sensitive and storage-sensitive goods
Some foods are sensitive to heat, moisture or prolonged exposure. Please collect, unpack and store your order promptly and follow any storage instructions on the product or packaging. If you have concerns about sending a heat-sensitive product to your location, contact us before placing the order.
Loss, damage and delays
If your order is lost, damaged or arrives in an unsatisfactory condition, contact us promptly at hello@healthiewholesalers.com.au. We may ask for photographs, packaging details and order information so we can investigate with the carrier.
Carrier delays can occur and estimated transit times are not guaranteed. We will work reasonably with you and the carrier to resolve delivery issues. Nothing in this policy excludes or limits any rights or remedies that cannot lawfully be excluded.
Local and account delivery arrangements
Some approved account customers may have separate local delivery days, order cut-offs, minimum order requirements or freight arrangements. Where those arrangements have been agreed with you, they apply in addition to this policy.
Contact us
Email: hello@healthiewholesalers.com.au
Phone: 07 5576 5824
Warehouse: Unit 4, 31 Township Drive, Burleigh Heads QLD 4220